Over the years we have compiled the most common questions answered by our customer care team. We hope you find this information helpful, but if you have a question not answered here or require any further details, please contact our customer care team and we will be delighted to help.
You can also find more information on how babaà is made here.
You can learn more about caring for your babaà here
What countries do you ship to?
We ship worldwide to over a hundred countries. If your country is listed on our checkout page, then we ship there! If your country is not available on our checkout, get in touch with us and we can try to arrange alternative shipping.
How much does shipping cost?
All shipping on orders over €100 is FREE! If your order is under the €100 threshold you will be charged a flat shipping rate based on your location. You can find this rate on our checkout.
What is your returns policy?
You can read our return policy here
Do I have to pay import duties?
babaà ships from inside the European Union. So customs and import duties depend on your country’s trading relationship with the EU. As customs can vary from country to country we advise you check your own country’s import status if you are unsure.
By way of example;
EU member states: No import duties
USA: No import duties on orders below $800 in declared value
Shipping has now resumed for UK customers. However since January 1st 2021 there have been some changes:
Imports into the UK from the EU will now be charged 20% VAT plus additional customs charges of 8% and handling charges of £11 on the value of all orders over £135.
These charges can be paid online via the UPS website or upon delivery. UPS will contact you to arrange these payments.
If your country does charge import duties on items imported from the EU, our courier (UPS) will contact you and arrange payment directly inside your country.
Do you charge sales taxes?
We want everyone to pay the same for their babaà regardless of the country they happen to live in. So our prices are inclusive of all sales taxes and are the same around the globe.
EU sales are liable for VAT, but don’t worry, we pay it on your behalf. The VAT paid for EU orders will be stated at the checkout and on your invoice.
How long will it take for my order to arrive?
All orders made from outside Spain are shipped with UPS Express. Shipments are collected from our factory in Barcelona Monday to Friday (excluding public holidays) at approximately 12pm local time. You will be provided with a tracking number that you can use to follow your orders progress.
Shipping times can vary, but here is rough guide;
EU & UK : 2-3 working days
USA & Canada (east coast) : 1-2 working days
USA & Canada (west coast) : 2-3 working days
Australia, New Zealand & Japan : 4-5 working days
Rest of the world: Anywhere between 3-6 working days depending on your location and other variables.
Can I leave instructions for delivery?
Yes. You can leave delivery notes on our checkout when paying for your order. These notes are shared with the courier. The courier will also be given the phone number you provide us, so they may also contact you directly.
Can I change my shipping address after I order?
If your order have not yet been shipped, then yes we can change the address for you. Just open a support ticket and let us know.
You will receive an email informing you when your order has shipped. If you need to change your shipping address after this point, your best option is to contact your local UPS agent directly as your order is now in their custody. Visit the UPS website for contact details of your local agent.
How do I know which size is right for me?
Most babaà styles for adults come in one size only, but we offer pieces that fit in many different ways, from extra petite to extra oversized. There is a babaà for everybody and every body type. Much depends on the look you’re after and how you style it.
For kids we offer sizes based on ages ranging from 0 – 8 years old.
To get a better idea of how the piece you love fits, take a look at the size guide on each product page.
If you still have doubts or questions, reach out to our customer care team.
For further sizing reference and inspiration, visit our Instagram page and explore the hashtags #livinginbabaa and #youwearbabaabest — we can’t wait to see how you wear yours.
Do you plan to expand your size range?
As our “One Size” model is a crucial part of how our business is able to sustain – given our very small margins – we don’t have any plans to alter our sizing model at this time.
When we began babaà, our intent was to build a sustainable brand that invested in the local community, treated all of its workers ethically and paid them fairly, and was environmentally and socially responsible. While there have been many learning curves and struggles, we’re proud to say that we have never strayed from these guiding principles and continue to get better and better at incorporating new sustainable technologies.
We love seeing babaà take a life of its own – customers of different shapes and sizes style and wear their babaà pieces in myriad ways. One of the things that attracted us to knitwear was its versatility, in its “One Size” many items can be worn oversized or fitted and often contour to a person’s body. We have begun including the measurements of each item on our site so that our customers can get a better sense of whether an item may fit them, keeping in mind that some knits can easily stretch. We hope that you are able to find something that works for you among our selection.
Why do you have sizes for children and men but not women?
For children and men, we have committed to making a smaller collection of styles to accommodate different heights. With women, we felt it made more sense for the brand to offer more styles that fit different types of body shapes, rather than limited styles in a variety of sizes.
Is babaà environmentally responsible?
Sustainability is central to our brand ethos. We try to keep a small carbon footprint by sourcing all material and production inside Spain. Working exclusively with local Spanish farmers we know and trust, we only ever use 100% natural materials.
All our cotton is grown by small regional producers and our sheep are raised by shepherds who subscribe to transhumance, a low-impact, animal-friendly philosophy which raises happy sheep in an eco-friendly way.
Many of our styles are un-dyed. Even styles in our most vibrant colors are treated in a safe and environmentally sound way. Our dyeing process uses 60% less water than the industry standard and creates absolutely no toxic byproducts. We are constantly researching ways to be even more sustainable, combining the best of artisanal tradition with the latest in green technology.
babaà knits are made with durability in mind, these are keepsake items intended to last a lifetime.
To learn more about how your babaà is made, please read our making babaà web page and blog posts for full breakdowns of the process.
How do I care for my babaà?
All items can be washed with cold water on a wool or delicate cycle in the machine and laid flat to dry.
We do not recommend soaking or hanging to dry.
Should I dry clean?
Dry cleaning in particular is not advised as it’s harsh on both the fabric and the environment.
For spot care, we suggest applying a mild detergent directly to the stain before putting it in the machine. See our care page for more details on looking after your knits.
How can I soften the wool?
Our wool comes straight from our sheep to you. In some cases it has never been treated or dyed. Because of this, some people may find the wool mildly abrasive at first. However the wool will soften naturally with each wearing as it adapts, softens and conforms to its new owner.
If you want to speed up the process, we recommend washing the wool at 0 degrees Celsius with a mild detergent and a thimbleful of organic hair conditioner. This should take away any roughness. We promise that soon you won’t want to wear any other wool!
Why does cotton have some minor discoloration after I hand wash?
Our cotton is minimally treated, it will continue to exude its natural oils long after harvest. Letting the cotton soak for too long while hand washing can bring these oils to the surface, which may result in mild discolored streaks. For this reason, we recommend machine washing our cotton pieces on gentle with a natural detergent.
If you do over soak your cotton and notice any discoloration, no need for alarm, a quick trip through the washing machine should wash these oils away.
Why is there straw in my wool garment?
Our babaà knits are very close to nature, sometimes there’s a bit of nature in them!
This happens because our local wool is minimally treated, so you may find bits of our sheep’s natural habitat mixed in from time to time. If you find this bothersome, simply pull the fibers out with your fingers, it shouldn’t damage the wool.
How can I stop my wool from pilling?
Pilling is a natural part of the wool’s life cycle caused by the friction of the fibers rubbing together. While there is no way of preventing pilling you can easily remove it. Simply remove any pills with your fingers or a good wool comb to reveal the fresh fibers underneath.
The wool will pill less and less as time goes on. Our knits get better with age!
You can read more about caring for your babaà on our caring page
How often do you restock items?
We only make a select number of pieces each season, so if you have your eye on something, don’t wait! There’s a chance it won’t be back for another year.
If the item you want is out of stock it may have a waiting list available. Simply add your email address to the wait list on the product’s page and you will be emailed if or when we restock.
Can I buy babaà in retail shops?
babaà is sold exclusively on our website and is not available in shops or any other websites.
However with each season we may have sales events at markets, festivals or fairs, we also have a very limited range available for purchase from our retail partners in Japan.
Sign up for our newsletter if you would like to stay informed about any upcoming retail sales events.
Do any aspects of babaà’s production involve developing countries?
No. We are fully committed to ethical and responsible textile production, all aspects of our farming and manufacturing is sourced and conducted inside Spain. As such, everyone in our production chain is subject to Spanish & European Union labour laws, health & safety regulations and employment practices.
How are babaà clothes priced ?
We want to make babaà as affordable as possible. Our commitment to responsible and sustainable farming & manufacturing inside the EU does carry significant costs.
Over the years shepherds, farmers, mill workers, seamstresses and everyone in between have come to rely on us for their livelihood, this is something we take great pride in and is reflected in our pricing.
Do you sell second hand items?
No. All items sold on our website are brand new. We are aware that there are other websites and social media accounts that sell used and second hand babaà items.
While this may seem a great way to get a bargain, we do offer these words of caution;
In the past we have seen counterfeit babaà items for sale masquerading as second hand originals. This is particularity distressing as many of these items are poorly made and may involve the exploitation of workers in developing countries. So please only buy second hand babaà from sellers you absolutely trust or better yet…wait for one of our sales and buy direct from us.
Does babaà have any sales?
Yes. We understand how much our customers look forward to sales, so we feel it is important to be clear and upfront about when and how many we have.
We normally have three sales per year;
Summer Sale :
Items: Selected Spring/Summer
Duration : Two weeks
Items: Selected items from all seasons
Date: Late November
Duration: Four days
Items: Selected Autumn / Winter items
Date: Late December / Early January
Duration: Three weeks
Where is your website based ?
Our primary web developers and graphic designers are located in Ireland. Our website is built on the open source WordPress platform and is currently hosted on servers in New York USA.
What information do you keep about me?
We store your name and contact details in addition to your previous purchases and browsing history on our site. We do not store any credit card or payment details with the exception of banking transaction codes.
Do you share my information with third parties?
Yes. This is a necessary aspect of most online businesses. However we only share this information with trusted companies who have responsible data protection policies.
For example we share your name and contact details with UPS couriers (they do need it). We also share cookie information with partners such as Google, Facebook/Instagram, Mailchimp and other services for analytics and marketing purposes.
Do you advertise?
Yes. We love what we do and want to share it with as many people as possible. We primarily advertise on Google and Facebook’s ad networks. We aim to make this advertising as original as possible and hope it does not annoy you too much. You can of course always block these ads in your Google and Facebook settings.
How much do you spend on advertising?
It depends on a lot of factors, but generally we try to keep our spend as low as possible and keep our focus on making quality knitwear. Our latest figures for 2020 show that we spent approximately 6.5% of our turnover on online advertising.
Can I have all my data removed from your business?
Yes. Our web system conforms with your right to be forgotten. Simply open a support ticket requesting to have all your data wiped and we will remove it. Our system will also alert third parties to your request so that they may remove data that relates to your relationship with us.
Some notes on this issue, this is an irreversible process, all your data including your email address will be wiped from our system (we won’t be able to contact you after it is completed). By law we are required to retain your transaction history for tax and legal purposes, but this data is ring fenced.
If you change your mind, you can of course always come back and buy from us again, but our system will treat you as a brand new customer.